Payment FAQs

All payments will be sent on or by the disbursement deadline. Please continue to check the settlement website for an update on the disbursement date.

You may request a check up to two weeks prior to the disbursement date. If you would like to request a paper check, please email the Settlement Administrator.

You may request to update your Digital Payment method up to two weeks prior to the disbursement date. If you would like to request a Digital Payment method update, please email the Settlement Administrator.

Payments are sent directly to the bank account provided when a payment method was selected during the claim submission process. It can take up to five business days for payments to appear in your bank account.

If your ACH payment fails or is returned for any reason, your payment will automatically be reissued as a paper check to the address provided with the claim submission.

If your claim is approved for payment and you elected to receive an ACH payment, you should contact your own bank support line for questions regarding your payment. It can take up to five business days for payments to appear in your bank account.

Please provide the name of the bank that you used for this payment and the last four digits of the bank account number to the case email address. Please do not provide your full account number. We will check our records to see if this matches your payment. If the bank name and last four digits match, we will escalate to our banking partner who will conduct an ACH trace on the payment. This trace typically takes 5-10 business days. While we conduct our research, please confirm that the money was not deposited into any other bank account(s) you may have.

Payments are sent directly to the bank account that is linked to the Zelle account associated with the email or phone number provided when a payment method was selected during the claim submission process.

If you are not already enrolled in Zelle, you should receive a payment notification email or text directly from Zelle that includes a link to enroll. You have 14 days from the payment notification email or text to enroll with Zelle.

• If you do not enroll with Zelle within 14 days, your Zelle payment will expire and be automatically reissued as a paper check to the address provided with you claim submission.

If your Zelle payment fails for any reason or your account is now closed, your payment will automatically be reissued as a paper check to the address provided with the claim submission.

If your claim is approved for payment and you elected to receive a Zelle payment, you should contact your own bank support line for questions regarding your payment.

Payments are sent directly to the PayPal account that is associated with the email or phone number provided when a payment method was selected during the claim submission process.

If you do not have a PayPal account, you should have received a payment notification email or text directly from PayPal that includes a link to create a PayPal Account and accept your payment. You have 30 days from the payment notification email or text to create a PayPal account and accept your PayPal payment.

• If you do not create a PayPal account within 30 days, your PayPal payment will expire and be automatically reissued as a paper check to the address provided with the claim submission.

If your PayPal payment fails for any reason or your account is now closed, your payment will automatically be reissued as a paper check to the address provided with the claim submission.

Once the funds are deposited into your PayPal account, you can move the money to your bank account using the normal PayPal transfer process. If you need help transferring money from your PayPal account to your bank account, please contact PayPal directly. 

• Help Center: https://www.paypal.com/vc/smarthelp/home
• Phone: 1-888-221-1161

Payments are sent directly to the Venmo account that is associated with the email or phone number provided when a payment method was selected during the claim submission process.

If you do not have a Venmo account, you should have received a payment notification email or text directly from Venmo that includes a link to create a Venmo Account and accept your payment. You have 30 days from the payment notification email or text to create a Venmo account and accept your Venmo payment.

• If you do not create a Venmo account within 30 days, your Venmo payment will expire and be automatically reissued as a paper check to the address provided with the claim submission.

Once the funds are deposited into your Venmo account, you can move the money to your bank account using the normal Venmo transfer process. If you need help transferring money from your Venmo account to your bank account, please contact Venmo directly. 

• Help Center: https://help.venmo.com/hc/en-us
•  Phone: 1-855-812-4430